Help & Troubleshooting


System Compatibility

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In order to use Astarte with your preferred DAW, you'll have to confirm it can accept MCU control commands over MIDI, and that the system running your DAW is listening for MIDI events over your local WIFI network, and connected to your iPhone.

DAW System Requirements
  • active WIFI connection (no internet required, local network only)
  • MIDI RTP support (Read more)
  • RTP MIDI connection with iPhone (See setup notes)

FAQ

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It was working, but suddenly the MIDI connection is timing out.
Example of a MIDI timeout in the Astarte app

There may be multiple causes:

  • You don't have WIFI turned on
  • Your computer isn't listening for MIDI network events from your phone or Astarte. (See setup notes)
  • Your phone switched to a WIFI network that your DAW session is not connected to (ex. 5Ghz / 2.5Ghz)
  • Your phone's IP address changed or was reassigned by your network

If you find any of these to be the case, correct the condition and retry the setup.

If you still need some help...

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Please send an email